Last updated: October 27, 2026
Delivery and freight quotations
For accurate freight pricing, provide the product sizes, number of boxes or rolls, delivery ZIP code, address type and any unloading requirements. Delivery cost and timing depend on the order and destination; request written confirmation before placing a bulk order.
Local collection
Contact us to confirm whether collection is available for your order and to arrange the correct pickup location and time. The Westheimer address is an office contact address; please do not arrive to collect stock without an appointment.
Inspect your delivery
Check the number of packages, product sizes and visible condition when your order arrives. If goods are missing, incorrect or damaged, keep the packaging and contact us promptly with the order reference, a description and clear photos so we can review the issue.
Return or cancellation requests
Contact Loneflex before returning goods or cancelling an order. Include your order reference, product, quantity, condition and reason for the request. We will review the request against the confirmed order terms and applicable requirements, and provide the next steps and correct return location. Do not send goods to the office without return instructions.
Confirm before ordering
If you need a specific return window, cancellation option or delivery deadline, ask us to confirm it in writing before purchase. Any applicable return freight, fees, exclusions or refund arrangements should be stated in the order-specific terms rather than assumed from a general quotation.